Some extra information
delivery van
Express Delivery (or pick up from store)
Call us free on
0800 731 7702
Home  +  FAQs



Who can I contact regarding my order?
How will my order be delivered?
Can I speak to a doctor?
Do I need to fill in the questionnaire?
What happens if the Doctor will not write a prescription for me?
Do you accept veterinary scripts?
Do I need to post the original prescription or can I send a copy?
Can I use my prescription from my GP instead of using the Online Doctor?
Can I order by fax or by telephone?
Can I order repeat prescriptions?
How do I know the medication you are dispensing is real?
How do I know you’re a legitimate pharmacy?

Offer and Stock

How do I know if a product is in stock?
I’m looking for a specific product, how can I find this fast?


What is my order number?
How do I know if my order has been completed successfully?
How does the shopping cart work?

Payment & Delivery

Will my order be delivered discretely and securely?
What is the delivery to remote locations?
How can I pay safely?